Return Policy for broken or defective items
If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. You may report a lost, broken or missing item by clicking on the "Contact Us" link on the left side of the website, or by going to your Purchase History. Inside your Purchase History, click on the specific order id and then select "Problem Report" for the specific item or items.
Return Policy for non-defective, non-broken items
Returns for non-defective, non-broken items must be made within 30 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.
Returns cannot be accepted after 30 days. There are no returns on catalogs or imprinted items.
Is there a Product Guarantee?
Yes. We guarantee that all of our products will be free from defect and will be as pictured and described on our website. If you or your customer receives a product that does not meet our guarantee, we will ship a free replacement at no charge to you or credit your account. Certain items may have an additonal warranty from the manufacturer. If this is the case, it will be stated in the description.
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What are the products made of?
Alabastrite is our product line name for polyresin items. Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed with water as they are painted with water soluble paints. Items made from alabastrite which are specifically for outdoor use (such as fountains, etc) have a water resistant finish.
White clay with bone ash added. Bone ash content must be at least 25% by U. S. guidelines. Fired at 1800 degrees. The translucent material is finished with a glaze or underglaze (matte). Lighter, stronger, more expensive than porcelain.
Capiz is a large, thin traslucent shell found in Philippine coastal waters.
The most successful simulated diamond. Properties such as refraction, hardness, and specific gravity are remarkably similar to diamonds. Example: 27432. Cubic zirconia are very hard to distinguish from diamonds; sometimes a jewelers loop will be needed to see the difference.
Extremely hard, highly refractive colorless or white crystalline of carbon. Diamonds, like all gemstones, are judged in terms of Carats, or weight (different from Karats, as in gold purity).
A magnesia-rich, sedimentary rock resembling limestone, dolomite is either gray, pink or white in color.
Acrylic items are given the French Lilac process, (used on glass), to achieve the distinctive frosted look. Example: 27205. The drama of frosted glass without the weight.
Rubies, sapphires, emeralds and amethysts, often treasured as birthstones, fall under the category of gemstones. (Birthstones are listed in the back of your WOP catalog.) Gemstones are priced and graded by Carat weight.
The ultimate precious metal. Virtually indestructible, amazingly malleable, doesn't rust or tarnish. Graded by purity; in the U.S. a scale of 24 is used, so 24 Karats (24K) is 100% pure. 18K is 18 parts gold and 6 parts alloy (other metals), and so on. 10K is the legal minimum for Karat-graded gold. The word "Plumb" indicates the exact purity of the piece.
Gypsum is a white mineral which is usually used to make Plaster of Paris.
To closely emulate a special stone found in China which is known for its deep red color, these items are created using an alabastrite polyresin. Hong Tze pieces are highly polished, further bringing out the intense, deep red color.
Jade porcelain is a type of porcelain made with a finer clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency. Example: 27112. Jade Porcelain is used for night lights because of its high degree of translucency when lit.
Unique fabric or paper prints are applied to the surface of porcelain, dolomite or polyresin items. After application, 12 layers of lacquer are added and the item is hand polished to a high gloss between each layer.
A smooth, lustrous, variously-colored deposit formed around a grain of sand in the shell of a certain mollusk. Pearls may be formed naturally or "cultured" through an artificial implanting process.
Fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, underglazed, or "bisque" finish. Glazing produces a high gloss; underglaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees.
To qualify as "sterling" a given piece must be composed of a least 92.5% pure silver.
White clay with fine ground stone. Working with stoneware demands great expertise, and is in fact becoming a lost art. Stoneware is safe to use in microwave and conventional ovens.
What are the tunes for the musical items?
22534 MUSICAL RED ROSE - FUR ELISE
22770 MUSICAL GLASS CIRCUS - BRAHMS LULLABY
27029 MUSICAL ANGEL - ANGELS WE HAVE HEARD ON HIGH
27266 MUSICAL JEWELRY BOX - BRAHMS LULLABY
28126 MUSICAL ANGEL - ANGELS WE HAVE HEARD ON HIGH
30270 MUSICAL MOTHER BOOK - AVE MARIA
30271 MUSICAL LOVE BOOK - AMAZING GRACE
31539 MUSICAL CAPE HATTERAS - BRAHMS LULLABY
32183 MUSICAL PORC. ANGEL - AMAZING GRACE
37234 SNOW BUDDIES MUSICAL SNOWGLOBE - LOVE IS HERE TO STAY and YOUR LOVE COMFORTS ME
How quickly do you respond to emails?
We generally respond to emails the same day if they are sent during business hours (10:00 am to 5:00 pm, Pacific Time, Monday through Friday). For the fastest response, please contact us using the "Contact Us" link in the left side blue nav bar, rather than emailing us directly. This insures we have all the pertinent information about you during each contact, such as your name and account number.
We do not share, give, rent or sell your personal information to any third parties for purposes of commercial solicitation. The only time we share your information with other companies is for the purpose of filling your orders, processing payments, etc. For example, we share your shipping address with UPS so that your order can be shipped to you.